Hilltop Medical Practice

Hillside Primary Cc, 150 Hilltop Avenue, Harlesden, NW10 8RY

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86% find it easy to get through to this surgery by phone

Local (CCG) average: 67% National average: 73%

87% find the receptionists at this surgery helpful

Local (CCG) average: 83% National average: 87%

49% usually get to see or speak to their preferred GP

Local (CCG) average: 52% National average: 59%

63% were able to get an appointment to see or speak to someone the last time they tried

Local (CCG) average: 77% National average: 85%

98% say the last appointment they got was convenient

Local (CCG) average: 87% National average: 92%

70% describe their experience of making an appointment as good

Local (CCG) average: 67% National average: 73%

69% usually wait 15 minutes or less after their appointment time to be seen

Local (CCG) average: 49% National average: 65%

56% feel they don't normally have to wait too long to be seen

Local (CCG) average: 42% National average: 58%

94% say the last GP they saw or spoke to was good at giving them enough time

Local (CCG) average: 80% National average: 87%

98% say the last GP they saw or spoke to was good at listening to them

Local (CCG) average: 84% National average: 89%

98% say the last GP they saw or spoke to was good at explaining tests and treatments

Local (CCG) average: 82% National average: 86%

94% say the last GP they saw or spoke to was good at involving them in decisions about their care

Local (CCG) average: 77% National average: 82%

93% say the last GP they saw or spoke to was good at treating them with care and concern

Local (CCG) average: 79% National average: 85%

92% had confidence and trust in the last GP they saw or spoke to

Local (CCG) average: 93% National average: 95%

84% say the last nurse they saw or spoke to was good at giving them enough time

Local (CCG) average: 85% National average: 92%

87% say the last nurse they saw or spoke to was good at listening to them

Local (CCG) average: 85% National average: 91%

81% say the last nurse they saw or spoke to was good at explaining tests and treatments

Local (CCG) average: 83% National average: 90%

71% say the last nurse they saw or spoke to was good at involving them in decisions about their care

Local (CCG) average: 77% National average: 85%

80% say the last nurse they saw or spoke to was good at treating them with care and concern

Local (CCG) average: 83% National average: 91%

96% had confidence and trust in the last nurse they saw or spoke to

Local (CCG) average: 94% National average: 97%

79% are satisfied with the surgery's opening hours

Local (CCG) average: 71% National average: 75%

91% describe their overall experience of this surgery as good

Local (CCG) average: 78% National average: 85%

81% would recommend this surgery to someone new to the area

Local (CCG) average: 69% National average: 78%