Comments & Complaints
We welcome feedback as a positive way of improving our services. Suggestion Cards are available in the waiting area. The practice undertakes a comprehensive annual survey and involves patients in discussing the results. The Manager is responsible for our in house practice complaints procedure. An information leaflet is available from the reception.as
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.