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bluepillsRepeat Prescriptions

If you are on long term medication, please speak to your doctor or the receptionist about our repeat prescription service.

You may arrange for collection and delivery with a pharmacy for which we will be happy to retain the consent authorising the release.

Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions, in writing only, in thmulticolour_pillse following ways:

  • In person - drop the computerised repeat slip into the surgery (or a form from reception) with the required items clearly marked.
  • Online through smartphone app or computer
  • By post - send it to us with a stamped addressed envelope if you want us to post it back to you. Please allow time for delays in the post
  • We do not accept repeat prescription requests over the phone.

Authorised requests for repeats must be submitted at least for 48 hours (2 Working Days) before needed.

Occasionally we may not be able to process your order. The receptionist will explain the reasons why when you call to collect the prescription.

Changes to Repeat Prescriptions Ordering from 1st April 2019

Pharmacies and suppliers of medical appliances will not be able to order medicines on your behalf from 1st April 2019.  Instead you will need to order your repeat prescription directly from your GP practice.

What are repeat prescriptions?

A repeat prescription allows you to get your regular medication without having to see your doctor each time.

What is changing?

Pharmacies and suppliers of medical appliances will not be able to order medicines on your behalf from 1st April 2019.  Instead you will need to order your repeat prescription directly from your GP practice by.

  • Online ordering through smartphone app or computer
  • Dropping your repeat prescription request off at the GP practice
  • Posting your repeat prescription request to your GP practice. Please allow 4-5 working days.

If you already order repeat prescriptions directly from your GP surgery this change will not affect you.

Pharmacies that collect prescriptions from GP surgeries, and pharmacies that deliver medications and other items to you will continue to do so.

What you need to do

As your GP practice will not accept repeat requests from pharmacies or other suppliers you will need to order your repeat prescriptions from your GP practice when you have 7 to 10 days of medicines left. You should contact your community pharmacy to let them know you have ordered a prescription if you wish for them to collect this for you.

Remember your GP practice needs 2–3 working days to issue a prescription, so don’t leave it until the last minute. The community pharmacy requires an additional 48 hours to dispense your medicines.

To register for online services you will need to visit your GP practice and request a user login.

Why is this happening?

Under the old system some patients built up a stock of unused medicines. The NHS can reduce the cost of waste medicines through improving repeat prescribing systems. The money saved through reducing medicines waste will be used to fund prescribing of medicines to the population of Brent.

The new system is also safer as your GP can monitor your prescription more easily and discuss the prescription items that you continue to need at your regular review.

Who can I speak with to get help with this change?

In the first instance contact your GP surgery.

If you are still not satisfied please contact

Brent CCGs’ complaints team via 020 8966 1106 or


I’m worried about someone that is not coping with this change

Please speak to their GP practice about your concerns.

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